Q: What is "Borrow Shells, Pay Later"?
A: "Borrow Shells, Pay Later" is an initiative to facilitate your online purchase, when you do not have enough Shells in your account.
Q: How many Shells can I borrow?
A: If you are eligible to borrow Shells, you will have a credit balance that is the maximum amount of Shells you can borrow at one time. Your credit balance will be 2000 Shells or your total top-up amount in the past 180 days, whichever is smaller, if you do not have any outstanding amount due.
Q: How long can I borrow the Shells?
A: You need to pay back the outstanding amount in 7 days.
Q: What are the consequences if I fail to pay back on time?
A: Your account will be banned from all games, if you fail to pay back the outstanding amount by the due date.
Q: Why do I have 0 credit balance?
A: You will have 0 credit balance if your account satisfies any of the following conditions:
Email is not verified.
Garena plus level is below 3.
Your total top-up amount in the past 180 days is too low.
You have not paid back the outstanding amount by the specified due date.
For more inquiries, please contact Garena Customer Support.